FAQ

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the helpdesk.

We ship from Montreal, Canada to almost every country in the world and have customers in over 70 countries.

We offer Free Shipping on orders over $50 CAD in Canada and 50$ USD in the USA. Shipping from 5$ in Canada and 6$ USD to USA. Worldwide shipping available. Shipping options are available at checkout.

Shipping is calculated at checkout based on location. Just add the items to your cart and select your country from the list to get a shipping price.

USA:

No customs or import fees (under $800)

EU Orders (UK see below)

For orders under 150€ (excluding taxes and shipping), we offer a hassle-free experience with our 'VAT and duties paid' shipping option (available for eligible countries only).With this option, your package will be delivered with all taxes and duties fully paid. When you place your order, the total amount at checkout includes all applicable taxes, duty, and shipping fees. You won't be subjected to any additional charges or fees upon delivery.If you choose any shipping option other than the 'VAT and duties paid' service, please note that you may be required to pay customs fees upon receiving your package. If you have already paid VAT through us, this information will be provided to customs to prevent double payment. We recommend keeping your Field Made invoice readily available as proof when collecting your package.Orders Over 150€ (Excluding Taxes and Delivery)

If your order exceeds a total value of 150€ (excluding taxes and delivery), you won't be required to pay taxes during the checkout process. Instead, taxes and duties will be settled upon delivery.

UK Orders

Applicable customs or import fees will be charged when the package arrives at the destination. (We will soon be able to have orders delivered with taxes and duties paid - Waiting on government approval.)

ALL OTHER COUNTRIES:

Applicable customs or import fees are usually charged when the package arrives at the destination country. These fees must be paid by the recipient and are not reimbursable. We suggest you contact your local customs office for any information regarding fees before placing your order.